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| Returns and Exchanges
We are committed to making you a happy,
satisfied customer, and will make every effort possible
to ensure that you are happy with your order, and that
it arrives in pristine condition. However, all wines are sold AS-IS. If you are unhappy
with your order for any reason or if your wine shipment
is damaged, please call us at
(707)396-5064. |
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All product is sold AS-IS, and all returns
and cancelled orders are subject to a
15% restocking fee. There are no refunds on any order that is
cancelled after 30 days of the original order date. Additional shipping charges may
also be assessed for shipping return fees. |
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Our Policies
Provino holds a Federal TTB
Basic Permit, Import/Export Permit, and California ABC 17/20 licenses and is a
fully compliant
services company.
We want you to have a simple and enjoyable buying experience. Sometimes, however, state regulations and the perishable nature of wine
sometimes prevent us from being as prompt as we would like.
Provino follows all state specific rules and regulations
with respect to shipping restrictions, and we have developed policies
which enable us to provide the highest level of customer service possible. If you have any questions, please call us at
(707)396-5064.
Age:
You must be 21 years or older to purchase wine. By placing your order with Provino Wines, you certify under penalty of perjury that you and the recipient of your shipment are at least 21 years old. When the wine is delivered, the recipient will be required to show identification proving that he or she is at least 21 years old.
Shipping:
Because of the widely variable laws controlling the shipment of wine in the United States, we have created this page to help you determine the restrictions and limitations that you may face. For more in-depth information on your
state's restrictions, as well as a simple, effective way to send a message to your state legislators, please visit
Free the Grapes.
Delivery Time Frame:
Orders placed Saturday - Thursday
morning are generally shipped within 36 hours. Orders placed
Thursday afternoon - Sunday, as well as all orders placed in
summer and winter months, may take longer to ship in order to
avoid exposing the wine to unnecessary heat and cold. Sometimes
it takes time to get the wines you have ordered and they will be
shipped as soon as they are secured in our warehouse. Delayed
orders will also be shipped as soon as the weather permits. If you
wish to have your wine shipped immediately, regardless of
weather events, please call us at (707)396-5064.
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