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Our Policies
We want you to have a simple and enjoyable buying experience. Sometimes, however, state regulations and the perishable nature of wine prevent us from being as prompt as we would like. We have developed the following policies to enable us to provide the highest level of customer service possible. If you have any questions, please call us at (707)
528-6742.
Age:
You must be 21 years or older to purchase wine. By placing your order with Provino Wines, you certify under penalty of perjury that you and the recipient of your shipment are at least 21 years old. When the wine is delivered, the recipient will be required to show identification proving that he or she is at least 21 years old.
Shipping:
Because of the widely variable laws controlling the shipment of wine in the United States, we have created this page to help you determine the restrictions and limitations that you may face. For more in-depth information on your state's restrictions, as well as a simple, effective way to send a message to your state legislators, please visit Free the Grapes.
By placing an order, you authorize us to act on your behalf to engage a common carrier to deliver your order to your selected destination.
Delivery Time Frame:
Orders placed Saturday - Thursday
morning are generally shipped within 36 hours. Orders placed
Thursday afternoon - Sunday, as well as all orders placed in
summer and winter months, may take longer to ship in order to
avoid exposing the wine to unnecessary heat and cold. Delayed
orders will be shipped as soon as the weather permits. If you
wish to have your wine shipped immediately, regardless of
weather events, please call us at (707)
528-6742.
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